Terms of use
These terms apply to the use of Namaa, the business management application available at app.namaa-erp.com. By creating an account, you accept them on behalf of the business for which you open it, and you declare that you act for the purposes of that professional activity and not as a consumer.
1. The publisher
Namaa is published by [To complete: name or company name of the publisher, legal form, tax identifier, address]. Contact: [To complete: contact address].
2. The service
Namaa lets you manage the sales, purchasing, stock, treasury, customers and suppliers of one or more companies, in French, Arabic and English. Features announced as “coming”, electronic invoicing among them, are not part of the service until they are available.
3. Your account
- You provide accurate information and keep your password confidential. Two-factor authentication is available and recommended.
- The account holder can invite other users and give them a role per company. They are responsible for the access they grant and for how their users use it.
- Your email address must be verified to access the service.
4. Plans
- Trial: at sign-up, 14 days without a bank card, with some features of the paid plans (such as advanced reports and reading scanned invoices) within reduced limits. At the end of the trial, the account moves to the free plan automatically.
- Free: with no time limit, within the plan’s limits.
- Premium and Ultimate: paid, monthly or yearly.
A price increase is announced by email and on the website at least [proposed: 30 days] in advance and does not apply to the period already paid.
Each plan has its limits: number of companies, documents per month, storage, scanned invoices and other units. The details and current prices are shown on the website and in the application at the time of subscription. A limit reached blocks the creation concerned until the next month or a change of plan; it deletes no data.
5. Payment
- Paid plans are paid by bank transfer, against a payment request carrying a reference, payable within 7 days. Payment is confirmed on receipt.
- A renewal request is issued before the end of each period.
- Without payment by the due date, the account returns to the free plan: your data is kept, but whatever exceeds the free limits can no longer be created.
- [To complete: issuing subscription invoices and applicable VAT, once the publisher is able to issue them.]
6. Your data
- The data you enter belongs to you. We process it only to provide the service, as described in the privacy policy.
- You can export your lists at any time from the application.
- You are responsible for the data you enter about your customers, suppliers and contacts, and for your right to process it.
- The law requires you to keep your commercial and accounting documents for several years (10 years for invoices in Tunisia). Keeping them is your responsibility: export your documents before closing your account.
- When your account is closed, you have [proposed: 15 days] to export your data; it is then deleted, and disappears from backups at most 35 days later.
- Your data is not used to train artificial intelligence models, neither by us nor by our providers.
7. Artificial intelligence features
- Reading scanned invoices: the file is read by Anthropic (see the privacy policy). The result is a suggestion: you check it before saving it and remain responsible for what you save.
- Your own assistant: if you connect an AI assistant to your account, it reads your data under your responsibility, within the limits of your role, and under its provider’s terms.
8. Your tax and accounting obligations
Namaa applies the rates, stamps and numbering you configure. You remain responsible for the accuracy of your documents and for meeting your tax, accounting and legal obligations, including electronic invoicing where it applies to you: Namaa does not offer it yet. Namaa does not replace an accountant.
9. Acceptable use
You agree not to use Namaa for an illegal activity, not to try to access other accounts’ data, not to disrupt the service (massive automated requests, intrusion attempts) and not to use it to send unsolicited messages.
10. Availability
We use reasonable means to keep the service available and back up data continuously, without guaranteeing uninterrupted availability. Planned maintenance is announced at least [proposed: 48 hours] in advance.
11. Liability
[To complete after legal advice: limitation of liability, in particular its cap (for example the amounts paid over the last 12 months) and the exclusion of indirect damages, within the limits allowed by law.]
12. Suspension and closure
- You can stop using Namaa at any time. Closing the account and deleting its data is requested in writing at the contact address.
- We may suspend an account that breaches these terms, after warning you except in an emergency (security, illegal activity).
- A missed payment does not suspend the account: it returns to the free plan (section 5).
13. Intellectual property
The Namaa software, its brand and its content remain the publisher’s property. Your subscription gives you a right of use, with no transfer of ownership.
14. Changes
We may change these terms. A significant change is announced at least 30 days before it applies; if you refuse it, you can close your account.
15. Governing law
These terms are governed by Tunisian law. In a dispute, we first seek an amicable solution for 30 days; failing that, [To complete after legal advice, proposed: the Court of First Instance of Tunis] has exclusive jurisdiction.